Privacy Policy
Effective Date: April 2, 2026 | Last Updated: April 2, 2026
At Apharwat Tour & Travels, your privacy is a priority. We are committed to protecting your personal data and handling it responsibly, transparently, and in compliance with applicable laws, including the Indian Information Technology Act, 2000.
If you have any questions about this Privacy Policy, please contact us at: [email protected]
1. Overview & Scope
This Privacy Policy applies when you interact with Apharwat Tour & Travels (“Apharwat”, “we”, “our”, or “us”) through:
- Our website and booking platform
- Customer support (email, phone, WhatsApp, social media)
- Travel bookings (flights, hotels, cabs, tour packages)
- Payment and invoicing systems
- Third-party travel partners
- Cookies, analytics, and advertising tools
2. Information We Collect
A. Personal Information
- Full name, email address, mobile number, billing address
- Emergency contact details
- Passport or government-issued ID (where required for travel)
B. Booking & Travel Information
- Flight details, ticket numbers, hotel reservations
- Co-traveler names, tour package preferences
- Meal, seat, and transport preferences
- Travel history with us
C. Payment Information
- Transaction amount, payment date, invoice records
- Payment method (UPI, card, bank transfer, wallet)
- UPI reference / bank transaction ID
D. Technical & Usage Data
- IP address, browser type, operating system, device identifiers
- Pages visited, time spent, referral source
- Cookies and session data (see Section 7)
3. How We Collect Information
- Directly from you during bookings, enquiries, or customer support
- From airlines, hotels, and travel partners to fulfill your booking
- Through cookies, analytics, and advertising tools
- Via social media interactions, lead forms, or WhatsApp chats
4. How We Use Your Information
- Process and confirm bookings, reservations, and payments
- Arrange flights, hotels, transport, sightseeing, and activities
- Send itineraries, invoices, and booking confirmations
- Provide customer support and handle cancellations/refunds
- Prevent fraud, detect unauthorized activity, and ensure security
- Comply with legal obligations (tax, regulatory, or court orders)
- Send promotional offers, travel inspiration, and surveys – only with your consent
5. Legal Basis for Processing
- Consent: For marketing, cookies, and optional data sharing
- Contract: To deliver travel services you booked
- Legal obligation: For tax, anti-fraud, or regulatory compliance
- Legitimate interests: To improve our services, prevent fraud, and personalize offers
6. Marketing Communications
We may send you travel deals, destination alerts, festival offers and booking reminders. You can opt out anytime:
- Click “unsubscribe” in any email
- Reply “STOP” on WhatsApp
- Email [email protected] with subject “Unsubscribe”
7. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Remember preferences and improve booking flow
- Analyze website traffic and user behavior
- Personalize offers and improve ad relevance
- Prevent fraud and enhance security
You can manage cookie preferences through your browser settings.
8. Sharing of Information
We share your data only as necessary for your travel and legal compliance:
- Airlines, hotels, cab operators, guides, and activity providers
- Payment gateways and fraud detection services
- Insurance partners (if you opt for travel insurance)
- Analytics & CRM providers (e.g., Google Analytics, Meta)
- Government authorities where legally required
We never sell your personal data to third parties for marketing purposes.
9. International Data Transfers
For international bookings, your information may be transferred outside India. We use reasonable safeguards to protect your data.
10. Children’s Privacy
Our services are not intended for individuals under 18. If a minor is included in a booking, all information must be provided by a parent or legal guardian.
11. Data Security
We implement SSL encryption, secure hosting, restricted access, firewalls, and PCI-DSS compliant payment gateways. However, no internet transmission is 100% secure.
12. Data Retention
We retain personal data as long as necessary for bookings, legal compliance, fraud prevention, dispute resolution, and customer support (typically 7–10 years for financial records).
13. Your Privacy Rights
You have the right to access, correct, delete, withdraw consent, restrict processing, or lodge a complaint. Email [email protected] with “Privacy Request”. We respond within 7 business days.
14. Third-Party Links
Our website may link to external travel partners. We are not responsible for their privacy practices.
15. Grievance Officer (India)
Apharwat Tour & Travels
Madina Chowk, Gow Kadal, Srinagar 190001, Jammu & Kashmir, India
Email: [email protected]
Response timeline: 2–7 business days
16. Changes to This Policy
We may update this policy from time to time. The “Last Updated” date at the top indicates changes. Continued use means acceptance.
17. Contact Us
Address: Madina Chowk, Gow Kadal, Srinagar 190001, J&K, India
By using our services, you acknowledge that you have read and understood this Privacy Policy.
